Parts Customer Service Representative

Thomas Skinner, Western Canada’s leading distributor of industrial metalworking products and machine shop supplies, is looking for a Parts Customer Service Representative to work out of our Richmond facility.

What We are Looking for

  • Provide assistance, guidance and problem solving to Customer inquiries which come from both end users and our own field Service Technicians.
  • Source, quote and follow up on parts requests.
  • Verify parts using bill of materials where applicable.
  • Process orders internally and place purchase orders with Suppliers.
  • Follow up with Suppliers.
  • Follow up with freight forwarders.
  • Keep updated on Supplier bulletins and parts/service related issues.
  • Involvement in Departmental meetings as required.
  • Hours are 7:30-4pm, Monday to Friday.


  • 2-3 years customer service experience (preferably in the automotive, heavy duty or mechanical parts industry).
  • Mechanical aptitude.
  • Strong computer skills (MS office Suite, web searching & typing skills).
  • Specific industry experience or parts training would be excellent but we are willing to train the right person.


What We Can Provide to You

  • Competitive salary commensurate with experience and qualifications.
  • Pay for performance bonus program.
  • Comprehensive dental and medical benefits package.

Are you up for the challenge?

If you pride yourself on providing excellent customer service with a great attitude and consider yourself a team player, then we would like to hear from you. Please submit your resume to [email protected] with the subject “Parts CSR”.

We appreciate everyone’s interest but only those candidates to be interviewed will be contacted.


Thomas Skinner